FREQUENTLY ASKED QUESTIONS

WHAT ARE THE PICK-UP TIMES FOR YOUR VEHICLES?

ARE PETS ALLOWED?

CANCELLATION POLICY

IS THERE A DEPOSIT NEEDED?

ARE THERE ANY EXTRA FEES?

There is a replacement cost charged for any propane cylinders used that Vanlife have supplied for the portable heater. You are welcome to replace them at your own convenience or supply your own if you do not wish to pay for them at the end of your rental

HOW LONG IN ADVANCE DO I NEED TO BOOK A VEHICLE?

Spring and summer are very popular months, the earlier the better to lock dates in. Use our booking calendar to see availabilty

CAN THE VAN BE USED OVER WINTER?

The vans are double and triple insulated meaning its warmer in winter and cooler in summer. They are also equipped with studded winter tires and the penthouse suite has a wood fire place for heat with the deluxe having a propane indoor heater supplied

DO I CLEAN THE VEHICLE?

The vans are to be returned clean with no rubbish left in them

Pick up is between 9AM - 10AM  Drop off is between 4PM - 5PM. 

If you would like an alternative time please contact us in advance and we will do our best to accommodate you where possible. 

Pets are allowed yes, however there will be an extra cleaning fee added onto the booking. ANY damaged caused by pets will result in additional charges

Deposit paid at time of booking is non-refundable.

Yes, $20 per night for every night of the booking. Deposit is to be  paid within 24hrs of making your booking.