FREQUENTLY ASKED QUESTIONS

WHAT ARE PICK-UP/DROP-OFF TIMES?

CANCELLATION POLICY

ARE THERE ANY EXTRA FEES?

There is a replacement cost charged for any propane cylinders used that Vanlife have supplied for the portable heater. You are welcome to replace them at your own convenience or supply your own if you do not wish to pay for them at the end of your rental

HOW LONG IN ADVANCE DO I NEED TO BOOK A VEHICLE?

Spring and summer are very popular months, the earlier the better to lock dates in. Use our booking calendar to see availabilty

ARE PETS ALLOWED?

CAN THE VAN BE USED OVER WINTER?

The vans are double and triple insulated meaning its warmer in winter and cooler in summer. They are also equipped with studded winter tires and the penthouse suite has a wood fire place for heat with the deluxe having a propane indoor heater supplied

DO I CLEAN THE VEHICLE?

The vans are to be returned clean with no rubbish left in them

Pick up is between 9AM - 10AM  Drop off is between 4PM - 5PM. 

If you would like an alternative time please contact us in advance and we will do our best to accommodate you where possible. 

Pets are allowed yes, however there will be an extra cleaning fee added onto the booking. ANY damaged caused by pets will result in additional charges

Deposit paid at time of booking is non-refundable.

Yes, $20 per night for every night of the booking. Deposit is to be  paid within 24hrs of making your booking.

IS THERE A DEPOSIT NEEDED

WHERE CAN WE TAKE THE VAN?

IS THERE EXTRA MILEAGE CHARGES

IS LINEN PROVIDED

You are able to take the van anywhere within Alberta, British Columbia or Saskatchewan. 

The vans cannot leave Canada. 

No, you have unlimited mileage as long as you stay within the permitted areas of Canada. 

Yes linen is provided within the vans.